1) Order can be canceled only within 1 hour from the time it was placed on our website. We can't cancel after one hour. Sorry there is no excuse.
2) The IMEI # is not barred / blacklisted / reported as stolen and the order is submitted to the correct method, with the correct IMEI #. Blacklisted / reported stolen phones will give you no service message even after you unlock it. No refund for these kind of problems. No refunds are given for incorrectly submitted orders.
3) This unlock service is not transferable to a another phone. It is only for the IMEI# that you submit to us. If you have trouble unlocking it, Please contact us immediately.
4) No refund for hardlocked phones. Please check before ordering. Phone will hardlock if you have entered too many wrong codes.
5) If the unlock did not work then we require Video Proof. Sorry, there is no other way to proof.