1) If your iPhone is brand new out of the box, Please make sure that iPhone is activated with it's original network. For example, if it's a Rogers phone then use a Rogers sim card to activate the phone. If it's not a brand new out of the box phone then, no need to worry about this part.
2) Order can be canceled only within 1 hour from the time it was placed on our website. We can't cancel after one hour. Sorry there is no excuse.
3) The IMEI # is not barred / blacklisted / reported as stolen and the order is submitted to the correct method, with the correct IMEI #. No refunds are given for incorrectly submitted orders.
4) This unlock service is not transferable to a another phone. It is only for the IMEI# that you submit to us. If you have trouble unlocking it using iTunes, Please contact us immediately..
5) If the unlock did not work then we require Video Proof. Sorry, there is no other way to proof.